Before reaching out, it's worth doing a quick check—make sure the shipping address on your order is correct, ask family members if they grabbed it, look around your property (porches, side doors, garage), and check for a delivery slip in case the driver wasn't able to drop it off directly.
If your order still hasn't shown up within 48 hours of the estimated delivery date on your tracking page, or something doesn't look right with your order, we've got you covered. Nutrafol has partnered with Route to offer order protection. If your package is lost, stolen, or damaged, Route will help resolve the issue quickly.
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