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Account Management & Customer Support

How do I get started with my Nutrafol subscription benefits?
Nutrafol’s Hair Growth Nutraceuticals are designed for the bio-specific needs of men and women throughout different life stages and lifestyl... Continue Reading

How do I tell if I have a subscription?
1. Log in to your account. If you are already logged in, click the My Account button. 2. You will be directed to your account. Once you are ... Continue Reading
How can I view multiple subscriptions in my account?
1. Log in to your account. If you are already logged in, click the My Account button. 2. You will be directed to your account. Once you are ... Continue Reading
How do I check the status of a subscription?
1. Log in to your account. If you are already logged in, click the My Account button. 2. You will be directed to your account. Once you are ... Continue Reading
How do I log in to a Nutrafol account using a one-time code?
1. Visit our Login page. 2. Enter your email address or phone number on the login page. 3. Click the Send My Code button to receive an email... Continue Reading
How do I change the products in a subscription?
1. Log in to your account. If you are already logged in, click the My Account button.2. You will be directed to your account. Once you are t... Continue Reading
Can I swap the products in my Hair Growth Duo?
If you are a subscriber you can edit, swap, and add other products to your deliveries through your account page. Simply log in and select “M... Continue Reading

How much does shipping cost?
For US customers: Shipping is free on subscription orders. One-time orders will incur a shipping cost. We encourage international customers ... Continue Reading
Do you ship outside of the United States?
We're growing and we're doing it fast. As of now, we only ship to a limited group of international countries—for logistical reasons and beca... Continue Reading
Do you ship to PO or APO boxes?
While we do ship to P.O. Boxes, we are unable to ship to APO and DPO boxes at this time. Continue Reading
What payment methods do you accept?
We accept: Visa, Mastercard, American Express, Discover, and PayPal. You can also pay us...compliments! We love to hear about your positive ... Continue Reading
When will my account be charged?
Your hair health journey begins as soon as you place your first order. That’s when we charge your payment of choice. From there, we keep you... Continue Reading
Did my order process successfully?
1. Log in to your account. If you are already logged in, click the My Account button. 2. You will be directed to your account. Once you are ... Continue Reading

When will my order arrive?
When your order is placed, it takes 1-2 business days to get it processed, packaged, and ready to go. Once we ship it, packages usually take... Continue Reading
What is your return policy?
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange up to 30 days from the date o... Continue Reading
What if my order was lost, stolen, or missing something?
If your order hasn't arrived in 3-7 business days from the day it shipped out (which you can find on your tracking info), or there's somethi... Continue Reading